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The Happiness Business

the Rubicon Project works hard to ensure that our clients, as well as our team members, are happy and satisfied across the board. It’s a priority of ours to make sure that the people we work with day in and day out, know and understand just how important their satisfaction is to us. This is why we are heavily focused on customer service.

“When people ask me what I do for a living, I tell them that I’m in the ‘happiness business.’  Every publisher thatjereme_axelrod5 we work with is different and has varying goals and needs.  We aim to be as cognizant as possible of those unique elements and then help them to leverage our technology and our platform to get where they want to go.  Sometimes that means unveiling new potential strategies that they didn’t previously know were even options, but which ultimately make them more money, save them time and/or protect their brands.  All things that tend to make the folks we work with very happy, which after all is the end goal.  Happiness.” – Jereme Axelrod (Account Director – North America)

“Customer service is a broad topic as so many people play a role in providing the right customer experience to doireann_obradaigh1our clients. My personal philosophy though, based on the fact we operate a very tightly knit market in Australia, is focused largely around response times and adding a personal touch, wherever possible. I’ve known most of my clients for quite a number of years now, but I always strive to go above and beyond the level of service they’ve come to expect and deserve. Our technology takes care of optimizing our publishers inventory to make them the most revenue possible. I focus on making their personal experience just as rewarding.” – Doireann O’Bradaigh (Account Director – APAC)